Terms of service

Last updated: September 30, 2026

1. About this store

The Kirschen / Two Cherries Canada online store at twocherries.ca is operated by Osmo Wood and Colour Canada Ltd. (“we”, “us” and “our”). These Terms of Service apply to your use of the store and purchases made through it. Our store is hosted on Shopify.

By using the store or placing an order, you agree to these terms and the policies they refer to. If you do not agree, do not use the store or place an order. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

2. Using the store

You must have the legal capacity to enter into a purchase agreement, or use the store with the appropriate authorization of a parent or guardian. Use the store and our products lawfully. Do not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorized access or use it to infringe another person’s rights.

You are responsible for the accuracy of information you provide and for safeguarding any account credentials. Contact us promptly if you believe your account has been used without authorization.

3. Product information and availability

We aim to present accurate product descriptions, specifications, photographs, availability and prices. Screen settings and natural variations in materials can affect how a product appears. Review the specific product details before ordering and contact us if you need clarification.

Products, prices and availability may change. We may correct errors or omissions, discontinue products or limit quantities where appropriate. If an error or availability issue affects an order you have placed, we will contact you to discuss a correction, an alternative or cancellation and refund of the affected item, subject to applicable law.

4. Orders, prices and payment

Prices are in Canadian dollars unless expressly stated otherwise. Applicable taxes and shipping charges are shown at checkout. Provide current and complete billing, delivery and contact information so we can process your order.

We may decline or cancel an order where payment cannot be verified, fraud is suspected, an item is unavailable, or the order cannot be fulfilled as submitted. If we cancel an order after taking payment, we will refund the cancelled amount. We may contact you for information needed to complete or verify an order.

5. Shipping and delivery

We ship to Canadian addresses from Cambridge, Ontario. Our Shipping Policy sets out the current standard-shipping bands, free-shipping threshold, express-service information and processing and delivery estimates. It forms part of these terms.

Delivery estimates are not guarantees. If your order is damaged, incorrect, delayed or apparently lost, contact us so we can help and investigate with the carrier.

6. Returns, exchanges and warranties

Our Returns & Refunds Policy explains eligibility, authorization, return shipping, exchanges and refund timing. Our Warranty page explains the manufacturer-backed coverage and claim process applicable to Kirschen tools.

Nothing in these policies or these terms limits any mandatory consumer rights, legal warranties or remedies that apply to your purchase.

7. Tool use and safety

Woodworking tools have sharp edges and must be selected, handled, used and maintained appropriately. Follow the manufacturer’s instructions and applicable safety guidance, use suitable protective equipment, and keep tools safely stored. Information on the website is general guidance and should be read together with the instructions and specifications for your tool and task.

8. Website content and intellectual property

Website text, photographs, graphics, videos, product information, documents and designs are owned by or licensed to Osmo Wood and Colour Canada Ltd. or their respective rights holders. Brand names and trademarks remain the property of their owners.

Except as permitted by applicable law or expressly authorized in writing, do not copy, republish, distribute, scrape, harvest or commercially exploit website content. Additional information appears in our Legal Notice.

9. Reviews and other submissions

If you submit a review, photograph or other content for publication, you must have the right to provide it. Do not submit unlawful, misleading, abusive or infringing material, or another person’s confidential information.

By submitting content for public display, you permit us to display and reproduce it for the purpose for which you submitted it. We may decline or remove submissions that breach these terms. You remain responsible for your content. Private support messages are handled under our Privacy Policy.

10. Third-party services and links

The store may offer links or access to services supplied by third parties. Their own terms and privacy notices may apply when you choose to use them. We do not control external websites and are not responsible for their content or operation. A link does not itself imply endorsement.

11. Privacy

Our Privacy Policy explains how we handle personal information collected through the store and your interactions with us.

12. Website availability and limitations

We work to keep the store available and accurate but cannot guarantee uninterrupted, secure or error-free operation. We may update, suspend or discontinue website features where necessary. To the extent permitted by law, website information and optional online features are provided as available without additional warranties about their continuous availability or suitability for a particular purpose.

These website limitations do not remove product warranties expressly provided or mandatory consumer rights. To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website. Any limitation applies only where legally enforceable and does not exclude liability that cannot be excluded by law.

13. Suspension and termination

We may restrict access to the website or an account where reasonably necessary to address misuse, fraud, security concerns or a breach of these terms. Ending access does not remove obligations relating to completed purchases, outstanding payments or rights that survive termination.

14. Governing law and general provisions

These terms are governed by the laws applicable in Ontario and the federal laws of Canada applicable there, subject to any mandatory laws and consumer protections that apply in your province or territory.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later. These terms and the policies they incorporate govern the use of this store, subject to any specific written agreement and applicable law.

15. Changes to these terms

We may update these terms by posting a revised version with an updated date. Changes apply prospectively unless applicable law permits or requires otherwise. The terms applicable to an order are those in effect when that order is placed, except where a change is required by law or agreed with you.

16. Contact information

Questions about these terms can be sent through our contact page or to ben.pickler@osmo.ca.

Osmo Wood and Colour Canada Ltd.
420 Thompson Drive, Unit 2
Cambridge, ON N1T 2K8
Canada