Shipping policy
We ship Kirschen / Two Cherries tools throughout Canada from our warehouse in Cambridge, Ontario. All amounts below are in Canadian dollars.
Standard shipping rates
Standard shipping is based on your order subtotal after discounts and before taxes:
| Order subtotal | Standard shipping |
|---|---|
| $0.00–$100.00 | $15.00 |
| $100.01–$199.99 | $25.00 |
| $200.00 or more | Free |
These rates apply across Canada, including all provinces and territories, with no order-weight limits. Orders of $200 or more receive free standard shipping without remote-area or territorial surcharges.
Express shipping
Express service may be available for your destination. Available services and their prices are shown at checkout. Free standard shipping does not include an express upgrade.
Processing and delivery
In-stock orders are normally processed within 1–2 business days. Most orders ship on the next business day.
- Standard delivery is generally estimated at 3–9 business days after dispatch.
- Express delivery is generally estimated at 1–2 business days after dispatch, where the service is available.
Processing time is separate from transit time. Delivery times are estimates rather than guarantees; weather, carrier delays, seasonal volume and destination access can affect them. Tracking information is provided when available.
Your delivery address and order changes
Please provide a complete, accurate delivery address and contact information. If you need to correct an address or change an order, contact us as soon as possible. Changes may not be possible after dispatch. If an item becomes unavailable or an order cannot be shipped as submitted, we will contact you to discuss the available options or a refund for the affected item.
Damaged, incorrect, delayed or missing orders
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the product and packaging. Keep the packaging while the issue is being reviewed.
If tracking shows an unexplained delay or a parcel appears to be missing, contact us with your order number so we can investigate with the carrier. You do not need to resolve the carrier claim yourself before contacting us.
Returns and questions
Returns are handled under our Returns & Refunds Policy. For shipping questions, use our contact page.