Privacy policy

Last updated: September 30, 2026

This Privacy Policy explains how Osmo Wood and Colour Canada Ltd., operating the Kirschen / Two Cherries Canada online store (“we”, “us” and “our”), collects, uses and discloses personal information when you visit twocherries.ca, shop with us, use our services or contact us.

Information we collect

The information we collect depends on how you interact with the store. It may include:

Contact information: your name, email address, telephone number, billing address and delivery address.
Order and transaction information: products ordered, payments and payment confirmations, order history, returns, exchanges and delivery details.
Account and shopping information: account details and preferences, items viewed or placed in your cart, and information you submit through any account or shopping features you use.
Support information: messages, photographs and other information you provide when requesting assistance, a return or a warranty review.
Device and usage information: your browser and device, IP address, network information, pages visited and interactions with the store. Cookies and similar technologies may collect this information.

We collect information directly from you and automatically through the store. We may also receive information from providers that support our operations, including Shopify, payment processors and delivery providers. Payment providers process the payment information needed to complete your purchase.

How we use information

We use personal information to process payments and orders, deliver products, communicate about purchases, administer accounts, provide customer service, assess returns and warranty requests, maintain records and improve the store. We also use information to help prevent fraud, secure our systems, resolve disputes and meet legal obligations.

If you subscribe to marketing communications or otherwise provide the consent required by applicable law, we may send product news and offers. You can unsubscribe using the link in a marketing email. Transactional communications, such as order and delivery updates, may continue after you unsubscribe from marketing.

Where optional analytics or advertising features are enabled, information may be used to understand store activity and measure or personalize marketing, subject to applicable consent requirements and the choices available to you. This policy does not mean every optional feature is enabled on the store.

Shopify and other service providers

Our store is hosted on Shopify. We share information with Shopify and other providers as needed to operate the store and deliver the services you request. Providers may assist with payments, delivery, customer support, hosting, storage, security, analytics or communications.

For information about Shopify’s own practices, see Shopify’s Privacy Policy. A provider may also process information under its own privacy terms where it acts independently, including when you choose to use an optional provider service.

When we disclose information

We may disclose personal information:

To service providers performing work on our behalf, to the extent needed for that work.
To delivery providers, payment providers and other parties needed to fulfill your order or your specific request.
To a manufacturer or supplier when necessary to assess a product or warranty issue you ask us to address.
When you direct us to do so or provide the required consent.
Where required or permitted by law, including to respond to valid legal requests, prevent fraud, protect rights or enforce our terms.
In connection with a proposed or completed business transaction, subject to applicable confidentiality and legal requirements.

Where business or marketing partners are used, disclosures for optional marketing purposes are subject to applicable law and any required consent. We do not use or disclose sensitive personal information to infer personal characteristics.

Cookies and similar technologies

Cookies help operate the store, remember preferences and cart contents, support security and understand how the website is used. Optional cookies may support analytics or marketing where these features are enabled.

You can manage cookies through your browser and through any consent controls offered on the site. Blocking necessary cookies may prevent some shopping or account features from working correctly. More information about Shopify-related cookies is available in Shopify’s Cookie Policy.

Reviews and third-party websites

If you choose to post a review or other content in a public area of the store, that content may be visible to others. Avoid including information you do not want made public.

Links to external websites do not make us responsible for those sites’ privacy practices. Review the privacy notices of any external services you choose to use.

Retention and security

We keep personal information for as long as reasonably needed for the purposes described here, including order administration, record keeping, legal requirements and dispute resolution. The appropriate period depends on the type of information and why it is held.

We use safeguards appropriate to the information and circumstances. No method of transmission or storage is completely secure. Please do not send full payment-card details or other unnecessary sensitive information through ordinary email or our contact form.

Processing outside your province or country

Shopify and other providers may store or process information outside your province or country, including in the United States. Information processed in another jurisdiction may be subject to its laws and lawful access requests. Where applicable law requires safeguards for a transfer, we use the safeguards required for that transfer.

Children

The store is not directed to children, and we do not knowingly collect personal information from children for that purpose. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address it.

Your rights and choices

Depending on the law that applies to you, you may have rights to access your personal information, request corrections or deletion, receive a copy, withdraw consent, restrict certain uses, or make a complaint about our handling of your information. These rights may be subject to legal exceptions, including records we must retain.

To make a request, use our contact page or the contact details below. We may need to verify your identity before acting. If an authorized representative makes a request for you, we may ask for evidence of that authorization. We will respond within the time required by applicable law and will not penalize you for exercising your privacy rights.

You may decline optional information or withdraw consent where consent is the basis for processing. This may affect features that require that information. If a concern remains unresolved, you may contact the privacy regulator responsible for your jurisdiction.

Changes to this policy

We may update this policy to reflect changes in the store, our practices or legal requirements. The updated version will be posted here with its revised date, and we will provide additional notice or seek consent where required.

Contact us about privacy

For privacy questions or requests, contact Osmo Wood and Colour Canada Ltd., operator of Kirschen / Two Cherries Canada, through our contact page or by email at ben.pickler@osmo.ca.

Postal address: 420 Thompson Drive, Unit 2, Cambridge, ON N1T 2K8, Canada.